| Please browse the Frequently Asked Questions section below to find answers to the most common problems. If you still cannot
find your answers, you may contact us by clicking here and we would be happy to help you personally.
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| Q: My balance was low, so I recharged my code. How long will it take before I can use the newly deposited funds? |
A: Deposits made online will be available at the wash within just a few minutes. Rebilling takes effect immidiately.
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| Q: I have rebilling enabled on my account. How does that work? |
A: Rebilling enables the system to monitor your account balance, and when it
drops below a certian level, it will charge your credit card again with the amount you specify. Make sure to set your rebill amount to something
reasonable. A setting too low might cause a delay in your washing. We recommend $8 as a rebill point, this should insure that you always have
enough funds available in your account for the services you use.
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| Q: How quickly does rebilling work? |
A: Once the system determines that your code is below your specified amount, it takes less than a minute on average to rebill the account, it will do it while you are standing in the wash bay :)
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| Q: I forgot my password and/or user name. What can I do? |
A: If you forget your login information, such as user name or password, you can contact us via email at support@sudswash.com
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| Q: How can I contact you in the event that I have a problem with the services provided? |
A: You can contact us
via phone at 479-223-1156 - via email at support@sudswash.com -
please have your name, user name, and daytime telephone number handy.
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